Different flame effects and many different styles make the selection unique. As with any product, Electric fireplaces can suddenly malfunction. Older Optiflame fires should be fitted with S.E.S candle bulbs. There may be a radio frequency (RF) disturbance from outside sources. If this addresses the noise you are hearing then try positioning a piece of underlay or carpet under the fire when re-positioned on the hearth, this should solve the problem. -If this does not resolve the issue, then please fill out the service call request form at the bottom of this page. -If this does not resolve the problem please fill out the service call request form at the bottom of this page. Refer to owner’s manual to recode your remote control, once you have recoded the remote you must initialize the remote to the receiver. The other case is that the flame on your electric fireplace is powered by a motor that creates movement. Make sure that you are pointing the remote control in the direction of the right side of the logs as this is where the receiver board eye for the unit is located. The remote may need to be changed or the remote receiver may need to be changed. Optiflame® is the world’s most popular electric flame effect, and can be found in a wide selection of Dimplex fires. A: There are three moving parts in the fireplace that could create a noise during operation. A: Please review the Operating Instructions in the Owner’s Manual. Last night we noticed that the other side has started to got rusty too !!! I have an electric fire that looks like a woodburner in a non working fireplace recess. If using low voltage wiring from your wall to power the wall mounted remote, ensure there are no loose connections. This is all within about 8 weeks. Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. Is your unit connected to the proper voltage? If you are not seeing the light effect please check the status of the lighting to see if they have failed and so will need replacing. A few months ago the candle bulbs that provide the light to make the flame effect went. Check for loose or disconnected wires in unit. -When in a quiet environment a motor can be heard operating in all of our Optiflame fires, this is normal. Check to make sure power is present at the main on/off switch on your unit. 7 Reasons Your Electric Fireplace May Not Be Working. Then try a bulb that is working in the failed bulb’s position as a check. Once you have replaced the batteries you will need to re-initialize the remote with your unit. I have a Dimplex Tahoe Opti-Myst Wall Hung Electric Fire and the smoke effect has stoped working. -If the room is very brightly lit this can reduce the impact of the flame effect but the fire will be working normally. Incredibly easy to install in a matter of minutes; just plug a Dimplex electric fire into a 13 amp socket and switch on! Afternoon. The fire is working perfectly otherwise,convector heating, lights etc. Copyright © 2020 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. Check to make sure that the On/Off switch on your unit is working properly. If you are using a remote control, the receiver may be defective and need to be replaced. Remove and replace as outlined in the maintenance section of your Owner’s Manual. If the flicker rod is not rubbing against anything and you still hear a noise, then the flame motor must be changed. This could cause too much draw of amperage that is too close or over the maximum breaker amperage. The problem may be: A: Light should not be visible around the perimeter of the log set. If it lights up when the fire is switched back on please purchase a replacement. -If a lamp is not operating refer to the ‘No light in flame effect’ question in this troubleshooter. The level of lighting within a shop may also change the fires appearance. It doesn't work/heat up? The probable cause for this problem is … Loose components can sometimes cause a rattle or a chattering sound to be heard from within your electric fireplace. The overheat cutout will be triggered if the ventilation slot at the bottom of the fireplace has been covered or blocked. The breaker may have tripped or the fuse has not blown. When a wire comes loose or the motor stops functioning, the flame will freeze. The two light bulbs located in the base are still OK and are lit but the ribbons that create the movement are not moving. When the fans oscillating blades are in rotation, it can create a slow but continuous movement that has a jarring effect on parts located within your rear access panel. -When in a quiet environment a heat blower motor can be heard operating in all of our Optiflame fires, this is normal. If only one bulb has failed, turn off the fire and wait until the working bulbs have cooled enough to be safe to touch. Should the cord get too hot to touch you must change the cord. Press the switch twice to give heat and the flame effect on older models. Stoves. One of the main causes of a vibrating sound coming from an electric fireplace is the fans motor. Home Heating Systems Dimplex wall fire sp4 [sp420]? Check to make sure that you have power at the outlet. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. Convector Heaters Switched on but no heat? Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you. If you are not seeing the light effect please check the status of the lighting to see if they have failed and so will need replacing. -For older models with S.E.S candle bulbs, check if one or all bulbs have failed. Please review the Installation Instructions which came with your fireplace. -Ensure the flame effect is switched on, the switch is typically marked with a light bulb graphic. Check the wiring to make sure that all connections have … If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. This causes nuts, screws, and bolts to come loose. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). A: Please refer to Operation section in the Owner’s Manual. Then adjust the heating down, turning the dial anti-clockwise until a comfortable temperature is achieved. If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. If the heat cuts out when the thermostat is set to maximum but the room is no warmer it could mean that the cut-out could be faulty and will require servicing. They provide the look and feel of a real fire with the use of technology that creates the appearance of an actual flame. Although most electric fireplaces perform to their specifications, occasionally a problem can arise that causes it to stop working. Fan Heaters Electric fire? If the switch does not stop the fan then the switch may need to be replaced. This is normal. Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. Always use properly grounded, fused and polarized outlets. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to … The heat will not come back on without being reset. Electric stoves are a compact way to add heat and style to any space. -For recent models with LED lighting please fill out the service call request form at the bottom of this page. A: Small glowing sections of the elements are normal. If louder, for example, it can be heard over the sound of a television operating normally, then first check if fire is positioned on a solid hearth. Also, the portable fireplace adds ambiance, visual appeal, and warmth to any space. First check to see if your breaker has tripped or if the fuse has blown. Heating elements or High temperature switch may need to be replaced. -If the motor’s sound level has noticeably increased and these actions do not resolve the problem please fill out the service call request form at the bottom of this page. This is normal operation. If all bulbs have failed, purchase new bulbs and replace all. -For recent models with LED lighting please fill out the service call request form at the bottom of this page. Click the below categories to filter questions and answers. If the noise continues with the fan off, check to see if the flicker rod is not rubbing against internal components when turning. 1 in the world regarding electric fires. After deciding on an electric fireplace that you love, you want to enjoy it, not stress over it not working. If you have a purifier model and are using a BFRC-KIT (3-stage remote kit), heat will only come on at the 3. Anne Peebles October 2011 A: The flame should be a constant smooth flowing flicker. You can use these fireplaces to heat a patio, a deck or any room in your house. Home Heating Systems A: Please review the Installation Instructions which came with your fireplace. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. -Vacuuming the fan area may also help if dust, fluff or pet hairs have accumulated during use. One of the common issues is the device refusing to turn on, giving you a headache that you did not … Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. This odour is a normal condition caused by initial heating of internal heater parts and will not occur again. Thank you for allowing our product to be the backdrop for those special moments. Page 1 Valued Customer, We are pleased that you have chosen to purchase an electric fireplace manufactured by Dimplex North America Ltd. Over the years, valuable memories will occur around the warmth and comfort of your hearth. The rubber grommet may have been inserted backwards. If bulbs have been replaced check that the correct wattage has been used and replace as necessary. Fan Heaters Dimplex Multifire 3 years old , little used? A: The power cord may get slightly warm to touch when the heater is on. Bought fire all excited brought it home set it up couldn't believe crackling noise from it .used remote control it turned it off for 2 seconds unbelievable .service guy took a look at it no joy .so he said he get part for it waited for him to arrive no joy €400 later so we took back got our money back .so we have no fire for Christmas. There could possibly be a loose wire or the flame motor needs to be replaced. It is a unique, patented means of generating realistic simulated flames from an electric source and creates the illusion of flames emanating from the centre of an enhanced depth fuel bed to provide a realistic glow that can be enjoyed throughout the whole year. The flame effect on my Dimplex Electric Fire has stopped moving. Please review the Operating Instructions in the Owner’s Manual. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). It can take a little while for the fire to respond to the remote control, avoid pressing the buttons on the remote control more than once within any two second period. Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. We contacted the manfacturer Dimplex and they sent a new brass piece. Please select your product category to go to the relevant troubleshooter. Vacuuming the fan area may also help the fan run more freely. 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